Patient Support

After Hours Care

For our Medical Oncology patients, there is a doctor available 24 hours a day. If you call during business hours, the operator will get some information from you and contact the triage nurse. If you call after office hours, your call will be taken by our answering service. They will contact the doctor and if necessary the doctor will call you back to get more information and give you instructions.

Please call 505.727.3040 if:

  • Any change from your baseline that you feel needs immediate attention
  • Blood in urine or stool, urinary urgency or frequency
  • Diarrhea not improved with 8 tablets of Imodium in 24 hours)
  • Dizziness/lighteadedness
  • Fever of 100.5 F - call immediately
  • Nausea not improved with medications
  • New onset of falling
  • Uncontrolled vomiting (2 or more episodes in 24 hours)

Financial Counseling

Understanding the benefits and limitations of your health insurance policy can be challenging, but it's important to learn exactly what your coverage provides. Contact the customer service number on your insurance card, or visit the plan's website to obtain your specific coverage details, annual deductible and out of pocket maximum costs. After plan members reach their annual deductible, most plans will pay for treatment at a certain percentage, leaving the member with the remaining balance. If you're prescribed treatment with us our financial counselors may be able to help by helping you understand the financial resouces and assistance programs that you may be eligible for.

Lovelace Women's Hospital, Breast Care Center - 505.727.7829

Lovelace Cancer Center, Medical Oncology - Emily White, 505.727.3072

Navigators

A certified care navigator is an integral part of the multidisciplinary team to eliminate barriers to diagnosis and treatment, provide ongoing education and supportive care, and works to connect patients with valuable community resources and social support.

Breast Care Navigator

Personal support when you need it most. Our breast care navigator is a trained health care professional who is available to all breast cancer patients and their loved ones to help coordinate care, support, and act as an advocate. A breast care navigator’s main goal is to be a resource to you through every step of your care to help give you peace of mind and comfort.

A Certified Breast Care Navigator serves as

  • A consistent care coordinator throughout the continuum of care assessing the physical, emotional and social needs of the patient.
  • A support person for the breast cancer patient and their loved ones in understanding and coping with the strong emotions and social recovery.
  • A facilitator of available community resources for patients and their loved ones (such as gas vouchers, co-pay relief, transportation services, local support groups, etc.)
  • An educator in breast cancer treatment options and general breast health issues.
  • A personal advocate for the needs of breast cancer patients and their loved ones.

Additional Support Services

  • Multidisciplinary consultation
  • Instruction on performing breast self-exams
  • Dietary consultation
  • Education & psychosocial support
  • Patient & family support
  • Survivorship partners
  • Permanent make-up technician
  • Genetic testing and counseling
  • Breast health education and information
  • On-site nipple areola repigmentation
  • Community partnerships (local support groups, etc.)
  • American Cancer Society Gift Closet (free wigs, scarves, bras and prostheses)

Pain Management

A certain amount of pain is to be expected with certain treatments. Your care team will ask you questions about your pain in an effort to understand your pain and to find the best method for controlling it. They will ask you to describe the pain (sharp, dull, stabbing, burning, pressure), and may ask you to rate your pain on a scale of 0 to 10. There are a variety of options for the management of pain. Pain cannot always be completely relieved, but our goal is to maintain your pain at a level that is acceptable to you. Your care team will be available to discuss which options are right for you. Some pain medication may cause side effects. These side effects may include drowsiness, nausea and constipation. If you experience any of these side effects, tell your care team immediately. It's important to remember, you are the best judge of your pain and how well your pain control plan is working. We are here to assist you in gaining the best pain relief possible within the limits of safe practice.

Social Work

We understand that the diagnosis and treatment of cancer can be a difficult time for patients and their families. Lovelace Women’s Hospital has a licensed social worker who is able to help our patients and their families cope with during cancer treatment.

Services for Breast Cancer Patients

  • Provide acute interventions and assessments
  • Provide additional emotional support
  • Assist the Patient Navigator in identifying and obtaining resources
  • Provide on-site counseling
  • Help with stress reduction techniques, including:
    • Cognitive-behavioral therapy
    • Guided imagery
    • Meditation sessions

Services for Families

  • Provide a family assessment to identify internal supports and resources
  • Provide ongoing information about patient symptoms and how these may affect the family dynamic
  • Assist the Patient Navigator in the identification of community support networks for your spouse, children and parents
  • Provide ongoing education, referrals and handouts
  • Provide other supports as identified throughout the process

For more information or to schedule an appointment, call 727.6930. 

Spiritual Care

Spiritual care is available to provide compassionate care and support for the spiritual and emotional needs of patients and families. If you would like the services of a chaplain or other religious leader, such as a rabbi or priest, ask your nurse for assistance or call 505.727.2700 for Lovelace Medical Center or 505.727.7800 for Lovelace Women's Hospital. 

Support Groups

Information coming soon!

Survivorship

Depending on your diganois and treatment, support services may include:

  • American Cancer Society Gift Closet (free wigs and scarves)
  • Community partnerships
  • Dietary consultation
  • Education and psychosocial support
  • Genetic testing and counseling
  • Health education and information
  • Instruction on performing self-exams
  • "Look Good Feel Better" classes
  • Multidisciplinary consultation
  • On-site nipple areola repigmentation
  • Patient and family support
  • Permanent make-up technician
  • Survivorship partners